SpitalVerse Terms & Conditions
SpitalVerse – Terms & Conditions (AGB) — Optimierte Version
1. Scope of Application
These Terms & Conditions apply to all digital and physical services provided by SpitalVerse – Sole Proprietorship of Nabel Alsulaiman, including but not limited to:
the SpitalVerse website (www.spitalverse.com),
SpitalVerse AI tools, applications, and digital health features,
educational, medical, and media content across all platforms (web, social media, video),
the SpitalVerse online shop and all physical or digital products.
By accessing, purchasing, or using any SpitalVerse services, users accept these Terms & Conditions.
2. Service Portfolio
a. AI-Based Digital Health Tools
Our AI features may include:
Symptom checkers
Triage-oriented first-level assessments
AI-assisted educational explanations
These services are informational only and do not constitute medical diagnosis or treatment.
b. Medical Education & Media Content
SpitalVerse provides:
evidence-based medical education,
digital learning resources,
social-media medical content,
video and documentary-style educational production.
c. E-Commerce
The SpitalVerse shop offers:
evidence-based health products,
digital tools and downloads,
merchandise and wellness-related items.
All services strictly comply with applicable German law.
3. User Responsibilities
By using our services, users agree to:
provide accurate and truthful information,
refrain from misuse, manipulation, scraping, or reverse engineering of any SpitalVerse software, AI, or content,
comply with all legal regulations,
use AI tools with understanding of their limitations,
avoid any unlawful or harmful use of the platform.
SpitalVerse reserves the right to restrict or terminate access in cases of misuse or violation of these Terms.
4. No Medical Diagnosis (Legal Medical Disclaimer)
SpitalVerse does not provide:
medical diagnoses,
professional treatment recommendations,
emergency medical services.
Our tools are educational and supportive only.
They do not replace consultation with licensed medical professionals.
In case of emergency, users must contact local emergency services immediately.
5. Intellectual Property
All content, branding, videos, texts, graphics, AI outputs, source materials, training content, and digital or physical products are the exclusive intellectual property of SpitalVerse.
Users are prohibited from:
copying,
modifying,
distributing,
republishing,
reselling,
or commercially exploiting
any SpitalVerse content without written permission.
Violations may lead to legal action.
6. Limitation of Liability
In accordance with German law (BGB), SpitalVerse is liable only for intent and gross negligence.
SpitalVerse is not liable for:
indirect or consequential damages,
actions taken by users based on AI-generated information,
temporary service interruptions,
external content from third-party links,
inaccuracies stemming from third-party providers or integrations.
Use of all services is at the user’s own risk.
7. E-Commerce Terms
a. Prices & Taxes
Prices are displayed inclusive of applicable taxes.
VAT will be added once a valid VAT ID is issued.
b. Shipping & Delivery
Shipping details (costs, timelines, availability) are provided during checkout.
c. Right of Withdrawal
For consumer purchases under German law (§§ 312g, 355 BGB):
Physical products: 14-day withdrawal right.
Digital products: Withdrawal expires once access begins, a download starts, or the user explicitly agrees to immediate delivery.
d. Payment Processing
Payment is processed through certified third-party providers such as:
Stripe
PayPal
Shopify Payments
SpitalVerse has no access to payment details at any time.
8. User Accounts (Future Provision)
Once user accounts are introduced:
users must protect login details,
information must remain accurate and updated,
SpitalVerse may suspend accounts in cases of misuse or breach of Terms.
9. Dispute Resolution (VSBG Notice)
SpitalVerse does not participate in dispute resolution proceedings before consumer arbitration boards (VSBG).
Nevertheless, we are legally obligated to provide the following link:
EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
10. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Federal Republic of Germany.
Place of jurisdiction (Gerichtsstand):
Freiburg im Breisgau
11. Modifications to the Terms
SpitalVerse may update these Terms & Conditions due to:
legal or regulatory changes,
service or product updates,
business development or restructuring.
11. contact & legal Notice(Impressum)
SpitalVerse – Sole Proprietorship
Owner: Nabel Alsulaiman
Address:
Sundgauallee 26
79110 Freiburg im Breisgau
Germany
Contact:
Email: support@spitalverse.com
Phone: +49 163 199 2658
Website: www.spitalverse.com
Responsible for Content under § 55 (2) RStV:
Nabel Alsulaiman
Sundgauallee 26
79110 Freiburg im Breisgau
Germany
Business Registration:
Registered with the Trade Office (Amt für öffentliche Ordnung),
City of Freiburg
Registration Date: 01 November 2025
VAT Identification Number (VAT ID):
Applied for – will be added upon issuance by the Tax Office.
The current version is always available at:
www.spitalverse.com/terms
Continued use of services implies acceptance of updated Terms.